HAS MY ORDER BEEN SHIPPED YET?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.

From there it should be delievered within the timescale we advertised.  If your order is trackable you can check its progress by logging into your account HERE.

I HAVE RECEIVED A FAULTY ITEM

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

Please see our returns policy for more information about faulty goods.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you within 6 hours.

AN ITEM IS MISSING FROM MY ORDER

Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.

If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

If something is missing then please get in touch with Customer Care.

AUSTRALIA EXPRESS DELIVERY

Deliveries will be made within 5 business days after you place your order [excluding Weekends]. The cost of International Express Shipping is AUD$ 35.00 and your order will be sent out via the most suitable carrier, depending on size and weight.

Your dispatch email will include a tracking link for you to follow your order.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

Unfortunately we cannot deliver on a public holiday. In this instance please expect your delivery on the next business day.

INTERNATIONAL DELIVERY INFORMATION

International delivery is charged on a flat rate basis, regardless of the weight of your parcel. Standard and Express delivery services are available for most of the countries that we ship to. Delivery will be automatically calculated at the checkout page when both the delivery destination and service option is selected.

The summary of delivery timescales and cost are as follows:

Our couriers only deliver between 7am and 9pm, and may require a signature on receipt. Your order will be dispatched via the most suitable carrier, depending on size and weight.

Countries where customs or import duties are liable will be indicated at checkout along with the value limit at which duty is payable . Any customs or import duties are charged once the parcel reaches its destination country.

Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

HOW DOES YOUR DELIVERY SERVICE WORK?

Shipping is charged on a flat rate basis, regardless of the weight of your parcel.

Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.

When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.

Your order will be dispatched via the most suitable carrier, depending on size and weight.

Any customs or import duties are charged once the parcel reaches its destination country. 

Once your parcel has arrived, it will be passed on to an internal postal service, according to standard delivery procedures.

If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. Is your place of employment at a PO Box address?

DO YOU SHIP TO PO BOX ADDRESSES?

We are able to deliver to PO Box addresses in the US, Australia, Cyprus and United Arab Emirates. Outside of these countries, we can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods.